Hello! My name is Hannah and I’m new to the 7C Lingo team. To get to know me, you should be aware that I love the outdoors, reading, longboarding, and all types of golf.
I started working at 7C about three weeks ago as a client service coordinator and have already learned a great deal about culture and what working in a world affected by COVID-19 looks like. Besides the natural ups and downs of starting a new job, I am also learning to navigate the tricky waters of interpreting in a COVID-19 world.
Now I’m no interpreter. I know a barely conversational amount of Spanish and two or three words of Arabic, but I have a great deal of respect for individuals who go out of their way to meet the linguistic needs of others. There are interpreters here at 7C who have worked with the same clients and consumers for years. Some used to meet on the same day at the same time every week for medical and human service appointments.
Since I arrived at 7C, COVID-19 has disrupted this normal cycle of life. The team and I have worked over the past few weeks to reschedule cancelled appointments, organize face-to-face meetings when possible, and maximize the use of phone and video calls.
So, in the past few weeks, what have I noticed about 7C?
– 7C strives to exceed client expectations. If a client calls on Tuesday morning at 9:37 AM needing an American Sign Language interpreter for 3:00 PM that afternoon, 7C will do everything within their power to get that scheduled. 7C is always making sure that our shareholders get the best experience from their interpretation.
– Interpreters are our most prized asset. We could not do what we do without them and their flexibility, patience, and integrity sets a high standard.
– Keeping track of every little detail about our clients’ needs is vital to our business. We want to make our scheduling process as user friendly as possible, and strive to exceed your customer service expectations.
So, as I keep learning this job, and as we all proceed through this national health crisis, 7C will keep working with you to meet your needs.